SIT50422 Diploma of Hospitality Management

VU Polytechnic delivers the electives listed in the ‘course structure and units’ below. These electives have been selected based on industry needs, graduate pathways and/or student and teacher feedback. Alternative suitable electives are only available via Recognition of Prior Learning (RPL) and Credit Transfer (CT).

• Enhance customer service experiences

  Unit code

  SITXCCS015

• Develop and manage quality customer service practices

  Unit code

  SITXCCS016

• Manage conflict

  Unit code

  SITXCOM010

• Manage finances within a budget

  Unit code

  SITXFIN009

• Prepare and monitor budgets

  Unit code

  SITXFIN010

• Identify and manage legal risks and comply with law

  Unit code

  SITXGLC002

• Roster staff

  Unit code

  SITXHRM008

• Lead and manage people

  Unit code

  SITXHRM009

• Monitor work operations

  Unit code

  SITXMGT004

• Establish and conduct business relationships

  Unit code

  SITXMGT005

• Implement and monitor work health and safety practices

  Unit code

  SITXWHS007

• Use hygienic practices for food safety

  Unit code

  SITXFSA005

• Work effectively in hospitality service

  Unit code

  SITHIND008

• Work effectively as a cook

  Unit code

  SITHCCC043

• Manage risk to organisational reputation in an online setting

  Unit code

  SIRXOSM007

• Plan in-house events

  Unit code

  SITEEVT023

• Provide responsible service of alcohol

  Unit code

  SITHFAB021

• Operate a bar

  Unit code

  SITHFAB023

• Prepare and serve espresso coffee

  Unit code

  SITHFAB025

• Serve food and beverage

  Unit code

  SITHFAB027

• Conduct a product tasting for alcoholic beverages

  Unit code

  SITHFAB029

• Provide advice on beers, spirits and liqueurs

  Unit code

  SITHFAB031

• Provide table service of food and beverage

  Unit code

  SITHFAB034

• Provide advice on food and beverage matching

  Unit code

  SITHFAB037

• Plan and monitor espresso coffee service

  Unit code

  SITHFAB038

• Use a computerised booking system

  Unit code

  SITXCCS017

• Lead diversity and inclusion

  Unit code

  BSBTWK501

• Recruit, select and induct staff

  Unit code

  SITXHRM010

• Develop and implement marketing strategies

  Unit code

  SITXMPR014

You will learn the skills to use the system and manage hotel front office operations, including creating reservations, managing accounts and check out.

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.