Your feedback helps us improve our services and ensure you get the best experience at Victoria University (VU).

Student feedback

All current VU student related enquiries should go through ASKVU.

ASKVU is an online system that hosts the answers to Frequently Asked Questions (FAQs) that our current students ask. It also gives you the opportunity to ask your own questions, find an answer or make comments and suggestions for improvement on your experience as a VU student.

If you are a current VU student email us your questions or feedback.

Complaints resolution

Victoria University has information about student complaints resolution to guide you through the steps you can take to resolve problems.

A current student is a person:

  • enrolled at the University in a course leading to a degree, diploma, certificate, licence or other award; or
  • a person whose study performance is being or is to be assessed by the University, notwithstanding that such a person is not enrolled at the University in a course leading to a degree, diploma, certificate, licence or other award.

 

Victoria University has a public complaints policy to guide you through the steps you can take to resolve problems.

If you are a former student or member of the public, you can lodge a complaint by completing the online complaint form.

Report threatening or concerning behaviour

If you or someone you know has experienced or witnessed any inappropriate or concerning behaviour you can report it – either anonymously or with contact details.

Please do not hesitate to report an incident or concern, even if you think you don’t have enough information for Safer Community to action immediately. This includes reports of any incident that has occurred off campus or online, if it affects you or the VU Community.

Report a concern online, or contact Safer Community by phone or email:

Email: safer.community@vu.edu.au
Phone: +61 3 9919 5707

Copyright take-down request

To report any material you believe is infringing copyright on the Victoria University digital network please notify us using the copyright take-down request.

Privacy & records

For information about how the University protects your information, please refer to the Privacy Policy - Appendix 1. The privacy statement for the collection of student information provides details about the types of student information we collect and how it's managed. Students should read the statement before completing any forms.

You can also contact our Privacy Officer at privacy.officer@vu.edu.au for any privacy-related query or concern.

Website feedback

If you have a question as a current VU student, you can submit a question via the ASKVU online form.

Please only use the website feedback form to report a broken link or provide other feedback on our website content. Where have we got it right and where haven't we? We really do appreciate your time!