In this unit, students will work in collaborative teams to solve a real-world industry challenge facing a hotel or hospitality business. In keeping with the customer-centric focus of the hotel and hospitality sectors, industry challenges will centre on business relationships and customer service practices. Students will be guided through a range of scaffolded activities and will learn and apply critical thinking and problem-solving strategies to both case studies and real-world challenges.
Unit details
Location:
Study level:
Undergraduate
Credit points:
12
Unit code:
VHH1008
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Learning Outcomes
| 1. | Investigate the fundamental elements of social, cultural, political, economic, legal and regulatory dimensions of effective business practice within the hotel or hospitality sector; | ||
| 2. | Analyse and examine business problems and apply critical thinking and problem solving strategies to resolve these; | ||
| 3. | Demonstrate relevant knowledge and skills related to fundamental aspects of hospitality and hotel management industry; and | ||
| 4. | Apply team-work skills to work collaboratively on open-ended tasks and solve unpredictable and sometimes complex business related challenges. |
Assessment
| Assessment type | Description | Grade |
|---|---|---|
| Case Study | Individual problem-solving activities | 30% |
| Project | Part A: Group industry report (50%) Part B: Group oral presentation (20%) | 70% |
Where to next?
As part of a course
This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.
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