BSBXCM401 - Apply communication strategies in the workplace

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *identify the communication requirements for a work activity and assign roles to others to fulfil those requirements *select appropriate communication method for relevant audience and according to organisational requirements *articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback *present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered *demonstrate problem solving techniques to negotiate and resolve communication challenges *evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required. Students will also be expected to demonstrate the following knowledge: *legislative requirements relevant to workplace communication *organisational requirements relevant to workplace communication (including digital form): - policies and protocols - codes of conduct - organisational reputation and culture *techniques to resolve communication challenges *methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback *key principles of cross-cultural communication and communication with individuals with special needs or disabilities *presentation methods to present and convey workplace information or instructions: - formal presentation using visual aids and prompts - informal team meeting or instructional briefing - written work instruction for a process or procedure *communication methods suited to audience and workplace requirement: - verbal means: telephones, mobiles, video conference - written means: emails, SMS, social media *communication challenges relevant to performance evidence: - conflicts with clients or team members - potential risks or safety hazards - unethical or inappropriate communication - use of visual prompts and presentations - communication that falls outside of workplace policy *key relevant features of: - different communication styles - different communication methods - cross cultural communication techniques.