BSBTWK502 - Manage team effectiveness

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *manage the effectiveness of at least one work team. In the course of the above, the candidate must: *provide feedback to encourage, value and reward others *model desired behaviour and practices *encourage and foster shared understanding of purpose, roles and responsibilities *support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed *develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders *communicate effectively with a range of stakeholders about team performance plans and team performance *evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders. Students will also be expected to demonstrate the following knowledge: *impacts of group dynamics on team performance *methods of establishing team activities including communication processes *strategies that can support team cohesion, participation and performance *strategies for gaining consensus *issue resolution strategies.