The 2943 students and staff who responded to the Client Satisfaction Survey conducted in August 2013 liked the service provided by Library staff.
Respondents listed Library staff’s fair treatment, helpfulness, accuracy of answers, and availability to provide assistance as what they liked about the Library. Respondents also liked the self-service facilities such as loans, requests and renewals.
The areas identified as most in need of improvement include noise levels and ambience in quiet study areas, and the number of computers available and their accessibility. Respondents said that the Library should also improve individual seating, group study spaces and how it informs patrons about its services.
Respondents suggested that the Library could make it easier for patrons to access and navigate its collections of eBooks and eJournals, and could expand the collections overall.
The 2013 Survey Report and the Library response to the survey are available on the Library website.
